Shipping Policy at China Tea Room
www.chinatearoom.com only ships to addresses in the United States, APO's, Puerto Rico,
American Samoa, Marshall Islands, Palau, US Virgin Islands, and Guam. Some restrictions
apply.

In Stock Merchandise

Usually is processed and shipped (in other words, leaves our fulfillment center) within 3
business days. www.chinatearoom.com will let you know at checkout or by a follow-up
message if the merchandise you have selected is not currently in stock or if we need to
confirm availability. For that merchandise, we will give you an expected shipping time at
checkout. All orders are subject to credit approval.


Jewelry

Jewelry cannot be shipped to P. O. Boxes. These items must be sent to a street address.


Standard delivery

We deliver via UPS or a comparable delivery service. We use U.S. Postal Service for P. O.
Boxes, APO and FPO addresses. Items ordered at the same time may not always be shipped
together; your delivery charge, however, will be based on the total merchandise amount per
address.


Gift Wrapping

Let us wrap your gifts in our exclusive gift boxes with signature gold stamp, white tissue,
gold-edged ribbon. One item per box: $5.00. To order a gift box, when you checkout your
Shopping cart, you can choose to have it gift wrapped.


Gift Messages

You can also create a personalized gift message on the Shipping Information page during
Check out whether you have selected a gift box or not. Your message will be delivered along
with your shipment.


Exchange & Refund

For an exchange, refund or credit, please fill out the Merchandise Return form on the bottom of
this page and include the reason for return. Send the package via UPS or insured U.S. Postal
Service to the address indicated on your packing slip. Shipping and Handling charges are not
refundable. Please allow 25 days from the day you ship the return for your account to be
credited. When returning a gift, please provide us with the name and address of the gift-giver.

Please fill the form and send back to us with your return for an exchange or refund:
Please Send Us Your Request
* Required Field
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Email:
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*Phone:
*Fax:
*Address:
*City:
*State:
*Zip Code:
*Country:
*Return Prodcut
*Reason for Return::
 
 
 
 
 
 
 
 
 
 
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